Office Closed Through April 17, 2020
By Miriam Ghent on
March 16, 2020
Dear Residents,
In response to the COVID-19 virus, Towne Properties is taking the following actions to help keep our communities and families safe and healthy.
Towne Main Office
Our office will be closed to the public Monday, March 16th through Friday, April 17th. This is subject to change; in which case all residents will be notified.
Board Meetings
Effective immediately, all meetings both offsite and in the office, will be canceled through Friday, April 17th. For those who are unable to postpone/reschedule your meetings, we are encouraging our management teams and board members to use conference calls, voting by email, and virtual meeting applications such as “GoToMeeting” as alternatives.
Emails/Phone Calls
Voicemails may take longer to return. However, emails are continuing to be monitored and you may receive a faster response. You may email your management team for assistance. If you are unable to email, please leave a detailed message, including your name, number and reason for your call. All calls will be returned as soon as possible.
Assessment Payments
Receipt of payments may be delayed during this time. Late fees will be suspended for the months of March and April, if needed. For residents mailing in payments, please be sure to send your coupon and payment to the lockbox, not the Raleigh office P.O. Box, as this will further delay processing your payment.
We sincerely thank you for your understanding and patience. We realize this is a unique and challenging time for all and are confident we will get through this together. Please take care and do not hesitate to contact us should we be able to assist you.
Sincerely,
Your Towne Properties Management Team
In response to the COVID-19 virus, Towne Properties is taking the following actions to help keep our communities and families safe and healthy.
Towne Main Office
Our office will be closed to the public Monday, March 16th through Friday, April 17th. This is subject to change; in which case all residents will be notified.
Board Meetings
Effective immediately, all meetings both offsite and in the office, will be canceled through Friday, April 17th. For those who are unable to postpone/reschedule your meetings, we are encouraging our management teams and board members to use conference calls, voting by email, and virtual meeting applications such as “GoToMeeting” as alternatives.
Emails/Phone Calls
Voicemails may take longer to return. However, emails are continuing to be monitored and you may receive a faster response. You may email your management team for assistance. If you are unable to email, please leave a detailed message, including your name, number and reason for your call. All calls will be returned as soon as possible.
Assessment Payments
Receipt of payments may be delayed during this time. Late fees will be suspended for the months of March and April, if needed. For residents mailing in payments, please be sure to send your coupon and payment to the lockbox, not the Raleigh office P.O. Box, as this will further delay processing your payment.
We sincerely thank you for your understanding and patience. We realize this is a unique and challenging time for all and are confident we will get through this together. Please take care and do not hesitate to contact us should we be able to assist you.
Sincerely,
Your Towne Properties Management Team